FAQs

 

 

1. How can I contact you?

You can reach us via email at playandgrowhaven@gmail.com.

2. What is your return policy?

We have a 30-day return policy. You can request a return within 30 days of receiving your item, provided it is in the same condition as received, unworn or unused, with tags, and in its original packaging.

3. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you if the refund was approved. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

4. Are there any items that cannot be returned?

Certain items cannot be returned, including perishable goods, custom products, personal care goods, hazardous materials, and sale items. If you have questions about a specific item, please contact us.

5. Do you offer exchanges?

The fastest way to exchange an item is to return the original item and, once the return is accepted, make a separate purchase for the new item.

6. What should I do if my item is defective or damaged?

Please inspect your order upon reception. If you receive a defective or damaged item, contact us immediately so we can evaluate the issue and resolve it appropriately.

7. Can I cancel my order after it has been placed?

If you wish to cancel your order, please contact us as soon as possible. If the order has not yet been processed, we will do our best to accommodate your request.

8. How do I track my order?

Once your order has shipped, you will receive a confirmation email with tracking information. You can use this information to monitor the status of your shipment.

9. Do you ship internationally?

Yes, we offer international shipping. Shipping costs and delivery times may vary based on the destination. Please check our shipping policy for more details.

10. What payment methods do you accept?

We accept various payment methods, including major credit cards and PayPal. Please refer to the checkout page for a complete list of accepted payment options.